We are an innovative and rapidly growing company in the field of temperature-controlled transportation. Our team is passionate, collaborative, and committed to excellence.

The control center manager supervises and oversees the team of coordinators to ensure the performance, compliance, and quality of the temperature-controlled network in real time. He/she supports decision-making and the management of critical situations, ensures the rapid implementation of corrective actions, particularly in relation to temperature alerts and alarms, and maintains effective communication with stakeholders.

He/she leads the team, sets priorities, supports skills development, and rigorously monitors performance to optimize network operations, comply with standard operating procedures (SOPs), and achieve the quality assurance department’s objectives.

If you are looking to make a meaningful impact within a company that values the growth and well-being of its employees, this opportunity is for you. We invite you to apply !

• Define the objectives, priorities, roles, and responsibilities of the team of coordinators
• Supervise and develop the team, monitor performance indicators, and correct any discrepancies
• Oversee the management of temperature alerts and alarms across the network and ensure that corrective actions are implemented quickly
• Support the team in critical situations, validate operational decisions, and ensure effective communication between shifts
• Maintain a motivating work environment by promoting collaboration, motivation, and proactive conflict management
• Ensure rigorous documentation in shared logs
• Validate the quality and consistency of end-of-shift reports
• Supervise remote temperature management and monitor network linehaul movements via Samsara, tracking anomalies
• Intervene in the management of critical delays and support root cause analysis with the teams concerned
• Ensure that evening/night situations are adequately managed by the team
• Oversee the coordination of mechanical incidents with external service providers
• Validate Gantt charts on a daily basis
• Analyze operational results using reports and guide improvement actions
• Perform any other related tasks related to control center management

Education

· Degree in transportation, logistics, or a related field

Experience

· Minimum of 4 years of experience in transportation operations or a control center, including experience in supervision or team leadership.

Requirements

· Fluency in French and English, both spoken and written.
· Proficiency in Microsoft Office
· Knowledge of Microsoft Excel — advanced level
· In-depth and essential knowledge of Canadian geography
· Operational understanding of ground and air transportation networks

Skills

· Strong leadership and team development skills.
· Excellent verbal and written communication skills.
· Ability to perform under pressure and manage priorities.
· Strong analytical, judgment, and problem-solving skills.
· Ability to make effective operational decisions and guide teams.
· Results-oriented with a strong focus on performance and quality.
· Collaborative approach between teams and departments.

End of posting: 03/31/2026